I wanted to send a short note and let you know how professional, timely and courteous Spencer and his crew were during the recent installation of my new flooring and tile. Both Spencer and Jaime checked in frequently to keep me up to speed on the installation and to confirm that I was satisfied with the results.
I admire these attributes and wish to convey my appreciation to you and your staff in completing the job earlier than estimated with quality. I have a discerning expectation for customer service, product knowledge and technical advisement in order to obtain the best quality for cost. Upon our first phone conversation, I mentioned my expectations and that you were the third flooring retailer I had to deal with. I was frustrated by this time, especially with the fact that subs are not interested in projects in Gainesville. You assured me that my requests were reasonable and felt confident the triplex project could be accomplished.
Trying to manage the ranch while I am still in California has been challenging. But, you made the installation a worthwhile experience. As for price comparison, the project was on the higher end, but I am thoroughly satisfied it is a good investment for the outstanding service you and your company delivered. I believe if one invests the time, does the homework and understands their own priorities - "you get what you pay for".
Matt, you are efficient, knowledgeable about your products/installation, don't hesitate to follow up and provide direct communication. During the whole process, you were easily accessible via phone and email - even into the early evenings which was very helpful. This all made for a quick completion. Initially, we spoke for a week regarding various details of each unit. You measured, and I informed you I was coming to Texas the following week. I wanted to view all the samples I was interested in and requested for them to be available in your showroom, because I was focused on placing the order during my short stay. Upon arriving, I was impressed how you were prepared. Since I stopped at your showroom from the airport in the early afternoon onto my way to Gainesville, I was pressed for time. I did not feel I was wasting any time and yet we had a thorough project meeting.
You are generous with your time and give relevant advisement. Because of your dedication to exceptional customer service, I can cross off one more ranch project on my "to do list". Thank you, Matt."